Privacy Policy

1. Information We Collect

We collect information when you register on Live Flow, attend an event, or interact with our services. This includes personal details (name, email), event credit usage, and activity data generated by your wearable device (e.g., event check-ins, cloakroom usage, and on-site interactions).

2. How We Use Your Data

We use your information to:

• Provide event access and manage registrations.
• Manage your virtual event balance and interactions.
• Improve the platform and provide customer support.
• Share necessary data with the specific event organiser whose event you are attending.

3. Data Sharing

We do not sell your personal data. We may share your data with event organisers (clients) for the events you attend, as they require this information to manage the event. We may also share data with trusted service providers who assist in operating our platform.

4. Security

We implement appropriate technical measures to protect your data and maintain the integrity of your event profile.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. Please contact us at xr@biggroup.co.uk to exercise these rights.